PT Factory is committed to providing a refined purchasing experience with shipping that is fast, secure, and dependable. Every order is handled carefully from preparation through final delivery.

Watch Preparation Time: 1–2 business days
Delivery Time: 5–10 business days
Shipping Methods: DHL, EMS, UPS

1. Shipping Details

Orders labeled “Ready to Ship” are usually sent out within 24–48 hours after payment is confirmed. After dispatch, delivery generally requires 5 to 10 business days, depending on the destination and customs clearance.
Please note that delivery times may change during holidays, busy periods, or due to unexpected delays.

2. Order Tracking

Once your package leaves our facility, an email with tracking information will be sent to you. You can use it to monitor your watch’s progress until it arrives at your address.

3. Shipping Methods

We work with reliable international express couriers to support secure and efficient delivery. The final courier choice depends on your destination and the best available service at the time of shipment.

4. Shipping Costs

Shipping fees are determined at checkout according to the destination country, package weight, and selected delivery method.
PT Factory occasionally offers free shipping promotions—please check for these special offers.

5. Packaging

Each watch is packed with care. The timepiece is placed in its individual box and then secured inside a protective shipping container so it arrives in excellent condition.

6. Multiple Items in One Order

If your order contains more than one item, they may be shipped separately from different fulfillment locations. In that case, separate tracking details will be provided for each package.

7. Address Accuracy

Please make sure your shipping address is complete and correct. PT Factory is not responsible for delays or failed deliveries caused by inaccurate or incomplete address details.

8. Delivery Acceptance

We recommend that someone is available to accept the delivery. If no one is present when the courier arrives, a delivery notice may be left, or the carrier may arrange a re-delivery.

9. Order Cancellation & Modifications

Orders are processed promptly. For that reason, cancellations or changes can only be made before shipment. If you need assistance, please contact our customer support team right away.